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Privacy Policy

We value you as a customer and respect your right to privacy. We know that you purchase our products and services because you trust that we stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy policy to show you that we are working hard to protect your privacy.

Information sharing and opt out
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law. Therefore, there is no need for you to opt out. If we change our policy, we will tell you and give you a chance to opt out before we share your information.

Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.

Collecting your personal information
We collect personal information about you from different sources. For example, we collect information you send us on applications and forms. We also collect information from your transactions with our sister companies, others, or us. We may collect information from a consumer-reporting agency or a medical provider. This collection depends on the product or service you request.

Disclosing your personal information
We do not sell your information to anyone. We may disclose this information to a business that carries out services and marketing for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. These include the following types of information.

  • We may disclose information we receive from you on applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, and the property address and value.
  • We may disclose information from your transactions with our sister companies, or us. This may include your account balance, policy coverage, and payment history. This may also include premium paid, preferences, claims, and purchase method.
  • We may disclose information we receive from a consumer-reporting agency or other report. This may include, your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports, and other driver data. This disclosure depends on the products you select.
  • We may disclose information to companies that perform marketing services on our behalf. As permitted by law, we may disclose some information to other financial institutions with which we have joint marketing agreements.

Using your medical information
We sometimes must collect medical information to provide you a product or to pay a claim. We do not use or share it for any purpose, except the following:

  • Underwriting insurance
  • Administering your policy, account, or claim
  • As required or permitted by law
  • As otherwise authorized by you

Internet Policies
What information does East Coast Insurors collect from Web sites? East Coast Insurors may collect the information you provide when you:

  • Request information from the East Coast Insurors Web site
  • Use online tools and calculators
  • Apply online for products
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Apply for a job online

East Coast Insurors contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.

Visitor Data

  • East Coast Insurors collects site-aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our Web site.
  • East Coast Insurors gathers data on its Web site. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our Web site. We also collect information on an individual basis on areas of our Web site that require visitors to logon using an ID and password. We may collect the following data:
    • How many people visit our Web site
    • The pages they visit and the features they use
    • How long they stay on our Web site
    • The Web site people come from before reaching our Web site

Use of "Cookies"
We store a cookie on your computer when you visit our Web site. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let you request information and do business online. Cookies do not have confidential or personal information. They do not track a user after leaving our Web site. We use a third-party tracking utility, which may set cookies, to analyze how users move within our Web site.

Other Online Security
We also use a Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our Web site and your computer.

E-mail
We keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public Web site, this communication may not be secure.

Web Links
It is important to note that other companies or organizations may have links on the East Coast Insurors family of Web sites. We are not responsible for the collection, use, or security of information by the companies or organizations outside of the East Coast Insurors family of companies. Please read the privacy policy of Web sites reached through the use of links from the East Coast Insurors family of Web sites.

Why does East Coast Insurors collect information on its Web site?
East Coast Insurors or our business partners use the information from our Web sites for many purposes:

  • Edits and feedback
  • Marketing and promotions
  • Analysis of user behavior
  • Product development
  • Content improvement
  • Informing advertisers how many visitors have seen or clicked on their advertisements
  • Customize Web site content and layout

What happens if East Coast Insurors changes its privacy policy?
If we decide to change our privacy policy, we will post the changes on our homepage. This way you always know what information we collect, how we use it, and under what circumstances we disclose it.

If we decide to use your personal information in a different way than for the use that we told you when we collected it, we will notify you by posting a note on our Web site for 30 days.

Questions
We value our customers and want you to understand how we use the information we collect. Please contact us if you have any questions about our privacy policy.

We will provide you a copy of your personal information that we control and can reasonably retrieve. To access your information, you must provide the following:

  • All policy numbers you want to access.
  • Please sign your request and have your signature notarized. This ensures the identity of the person requesting the information.
  • We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we do reserve the right to charge a small fee in the future.
  • You may request that we correct your personal information in our files. Please note that we do not control information provided by third parties. So, you will need to contact the third party to correct any information from them.
  • Sometimes we obtain your consumer or credit report. If so, you may request the credit-reporting agency's name and address. You may ask the agency to give you a copy of your report.

Please send any inquiries to us at:

East Coast Insurors
ATTN: Privacy Department
801 S. Yonge St
Ormond Beach, Florida 32174

When you write to us, please include your name, address, and policy number, and your agent name and number, if you know it. You can contact your agent to change information that we control, such as your address. Or, you may contact your East Coast Insurors customer service representative. The phone number is in your policy packet.

This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice to joint policy or contract holders. Please share this information with everyone covered by your policy or contract. If you request, we will send more copies of this statement.

Thank you for choosing East Coast Insurors. We look forward to building a lifetime relationship with you.

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Our Locations

East Coast Insurors

801 S. Yonge St
Ormond Beach, FL 32174
Main office: 386-677-4787
Fax: 386-677-4119

Palm Coast, Florida location

4845 Belle Terre Pkwy
Palm Coast, FL 32164
Main office: 386-446-3426

Our Providers

Testimonials

Thanks for all your help. You're the best in the business! I get a lot of other agents calling for our business and I always tell them that we are really happy with who we have and their service!!!!
Elizabeth Stevenson- Skyway Builders, Palm Coast, FL
This letter is an attempt to express our gratitude to you and your firm for sharing your professional expertise and advice. We approached you initially for assistance with a Worker's Compensation audit that we believed was unfair. You not only fully assisted us in our dispute of this audit - your actions resulted in a savings of more than $6,000. While this would be a significant savings to any business, to us it means even more. Halifax HFH is a non-profit Christian housing ministry that builds homes with families in need. We sell the home to the family at no-profit to Habitat. The savings that you realized for us means we are closer to assisting another family escape the sometimes horrific conditions of sub-standard housing and achieve the American dream of home ownership.
Lori Gilooly, Executive Director- Halifax Habitat for Humanity
To Cindy Galisin East Coast Insurers Palm Coast Fl. Cindy,I want to express my deepest gratitude for your assistance yesterday on getting my auto insurance policy written, submitted and approved while we were at the Auto Dealership. Your effort saved us making a 200 plus mile trip. Thank you for your extra effort.
Glenn and Barbara Matula
Vicki, just wanted to thank you soo much for the great advice you gave. Because of that we are saving over $1,100.00 in discounts on our homeowners insurance. That is a wow moment. You made my day. Again, thanks so much for your support. You guys are terrific. Have a great day.
Clint Parker
Margaret, We would like to take a moment and say "Thank You" for everything you always do to help us with all the insurance matters that arise in our car business. We started using you and your company many years ago and have never once looked back with any regrets. You have always handled all of our business situations in such a manner that we feel like we are dealing with a true close friend, and not just an agent. When it comes to our many insurance needs, you have always pointed us in the direction that would benefit us the most. You always take the time to listen and understand just what we are looking for and have never just tried to sell us something, for the sake of a sale. You give us many options and ultimately help us to make the right decisions. We always come away knowing the experience was a positive one and we know that in the future when we are looking for perhaps another proposal, we know who we will call. Insurance is most confusing sometimes and in the car business we are required to have many different things. You always make it simple and easy for us to understand and your expertise in your field certainly stands out. Your knowledge about the various things that are required is vast. It makes it nice too, knowing that we can get everything we need all handled in one location and you are always just a phone call away. Thanks Margaret, for being a friend as well as a great agent. Looking forward to yet another year of doing business with you. You sure make it a pleasure.
Sandy and Jerry Barrow, Paxon Motors Inc- Jacksonville, FL